You will notice, WE DO NOT ASK
YOU TO SEND CREDIT CARD DETAILS OVER THE INTERNET.
good reasons for this.
Firstly, although we embrace
the technology with which we work (the internet) we believe in good
old fashioned service - where you deal with a person, rather than
just a machine.
Although to some this might seem archaic, it
serves well in the area of business we are in.
The plumbing industry can be notoriously
complicated. It is therefore easy to make an innocent mistake which
can either result in you ordering and/or using the wrong thing, or
involve time consuming and costly returns. We can normally offer
advice at the time of order to help avoid such issues and confirm
stock availability and lead times. Our method also gives you the
opportunity to speak to us and ask any questions you may have.
Secondly and more importantly, your security is of paramount
importance. If you do not send your card details over the internet
or have them stored electronically it is proven that you are less
likely to become a victim of fraud.
Our system enjoys an A+++ security rating as
no sensitive data (your card details) is transmitted or stored
either on the internet or on a machine connected to the internet.
This involves more work for us, but it ensures your information
cannot be stolen or hacked. We are a rare entity as most websites
opt for the easy way and use 'shopping cart systems' that can never
be 100% secure. Our method is.
We speak with every one of our customers, so
even if somebody tried to use your card information unlawfully they
could not do so anonymously.
For your convenience and peace of mind
we will contact you promptly upon receipt of your order. For this
reason It is important that you provide information on how you may be
contacted during business hours as well as at home. Confirmation of your requirements,
availability and total
order value will be confirmed together with a unique order number.
If you are eligible for VAT
Relief it is important that you bring this to our attention when
placing your order. Failure to do so may result in VAT (at the
prevailing rate) being charged. Should you wish to claim relief from
VAT, under Group 14 of
Schedule 5 to the Value Added Tax Act 1983 your order must be
accompanied by a fully completed Eligibility Declaration. Please click here for
Declaration Form .
Please ensure you read accompanying notes before seeking relief.
If you wish to pay by Credit
Card, Cheque or other means you should complete the order form
and indicate the preferred method of payment then click the
'send order' button at the end of this form. We will then
have an accurate advance record of your requirements prior to
calling you. You are of course welcome to pay by your preferred
If you would prefer to fax or mail
your order you are welcome. You might like to
print the order page
(click the print icon on the order page) once you have completed it.
Should you wish,
it is perfectly acceptable to
faxed or post Card Payment instructions which should include the
following: Card Type, Card number, Issue Number* (*Switch and Solo
only), Cardholder's name and initials as they appear on the card,
Card Expiry date, Name of issuing Bank, Cardholder's full
postal/billing address, and delivery address (if different).
Please note -
mail or fax orders must include the
Fax Orders Tel:
If you would prefer to place
your order by telephone simply
You can place your order over the telephone by providing details of
the product you require together with payment details.
If you would prefer to pay by
cheque please write your order number on the reverse. Orders
will be processed for dispatch upon receipt of payment. Do not send
payment until after you have spoken with one of our staff or sent
your electronic order and have been contacted. Please see below for
If you would like to arrange
payment by Bank Transfer please contact our sales department and
make this known. You will be provided with the necessary information
necessary to make the transfer. Please ensure when making a transfer
that the sum arriving in the destination account has not been
subjected to charges (i.e. the sum deposited must be for the full
invoice value). If your bank choose to levy charges these must be
paid for separately.
Data Protection: Your right
of privacy will be respected at all times. Information
you provide will only be stored for as long as is required either by
Law or by various regulatory bodies. Information will be stored securely and not be accessible via any network or the
internet. Your personal details will never be shared with third
parties with the exception of the Police or HM Revenue & Customs
where Statute may dictate.
PAYMENTS by cheque: