Choosing a shower or bath - Frequently Asked Questions

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A. Problems that require attention under warranty may be dealt with in several ways. It is worth remembering though, no matter how it is deemed best to solve a problem you remain our customer as your purchase is made through us. We will always seek satisfaction for you.

These days manufacturers tend to underwrite the statutory guarantee offered when you purchase a product. Because the manufacturer possesses expert technical knowledge of your product it is often more expedient to allow them to deal with any problem directly. For example, allowing them to make direct arrangements for an engineer to call (should this be deemed the appropriate solution) will shorten the chain of communication and can save an awful lot of time. You will only require proof of purchase when reporting a fault if you go directly to a manufacturer. A visiting engineer will either repair, replace or make a recommendation to the manufacturer based on findings.

If your product is faulty because of a manufacturing defect and is within the guarantee period a manufacturer will either deal with you directly to organise a replacement, or request you deal with us (your supplier) to make the necessary arrangements. Misuse, excessive use, abnormal use or normal wear and tear do not qualify for repairs or replacements under your warranty.

All products sold by us carry a statutory minimum warranty of one year from the date of purchase. Any variation to this (for example where a manufacturer might offer an extended warranty whether this be free or at extra cost) will be expressly stated in the sales particulars of the product. Extended warranty periods (outside the Statutory minimum of 12 months) are by agreement between you and the product manufacturer. Any claim made during an extended warranty period (i.e. after 12 months) must be made directly with the manufacturer or their warranty agent. We cannot deal with extended warranty issues save to help you with proof of purchase.

If you have a technical or warranty query you will need to speak with the customer services department.

For Mira products call 01242 262 888

For Aqualisa products call 01959 560010

For Bristan products call 0844 701 6279

For New Team products - New Team was absorbed by Bristan several years ago. Please contact Bristan (see above)

For Sanilfo (and KINEDO) Products call 020 8842 4040

For Triton products call - 02476 372222

For advice on other products please contact us via our Contact Page .

A. Because we have such an extensive portfolio of products it is impossible to carry brochures for every product advertised on this website. We do however try to publish as much information on each product as is available (often more than contained in a sales brochure). Sometimes we will even publish a link to a brochure where possible. If we haven't offered a brochure, it's probably quicker to call the manufacturer and order a brochure by calling the following numbers -

Mira - Tel: 0800 975 8790 (Literature Hotline) Fax request: 0800 975 8791

Aqualisa - 01959 560020

Bristan - 01827 68525

New Team - 01536 409220

Sanilfo - 020 8842 4040

Triton  -  024 7637 2222

For details of how other brochures may be obtained please call us on 02392 349636

Product information contained on this website is in some instances more comprehensive than will be found in sales brochures. Remember, you can print any web pages that are of interest.

A. No. The DHW output from a combination boiler may not be boosted. For this reason you should consider the type of boiler and hot water system you select in conjunction with the demand you plan to place on the system.

For example:

Combi boilers do not work well in conjunction with multiple bathrooms or shower areas (or cubicles) with multiple jets. A combi boiler cannot generally heat water quickly enough to provide a flow rate compatible with such demands. The boiler can only supply water as fast as it can heat it (and the limited supply from the boiler is normally delivered in a pipe only 15mm in diameter). Performance may not be enhanced by pumping to improve pressure or flow (it is against Water Bye Laws to boost your incoming mains pressure or flow). Pumps are generally not designed to connect directly to the incoming main, so guarantees would be invalidated.

Just a thought...

Consider carefully. Are you repairing something that might develop some other fault next month? Repairs can sometimes save you money, but you might be throwing good money after bad.

There are only a couple of things you can do to improve performance:

1. Raise your loft tank to increase your 'head' of water (creating a slight increase in pressure)
2. You should also ensure there a no restrictions or constrictions in the pipework.
3. Ensure the pipework is the appropriate size for the outlet.
4. Also check that the shower is not scaled or furred through limescale deposits.
5. Consider installing a booster pump*.

*There are several things to consider (including legalities and operational considerations/limitations) when thinking about a booster pump. You are welcome to call us and discuss the issues on 02392 349636.

 see Mira, Aqualisa, Stuart Turner Pumps and New Team

The above description can apply to both gravity and mains pressure hot water systems (including Combi boiler systems).

If you have recently had your central heating system or boiler changed, make sure your shower valve is compatible. Manual mixer valves for example do not give adequate control over water temperature when used in conjunction with a combination boiler or a main pressure hot water system.

A2. If you have an Electric Shower and experience temperature swings it is likely that the unit is not thermostatically controlled. Manual electric showers are at the mercy of the incoming cold water pressure upon which they rely so much. Mains pressure fluctuates all the time, and should somebody open a tap elsewhere in the house this too will affect the pressure and hence performance.

The solution is to install a thermostatically controlled electric shower. This will make internal adjustments to compensate for pressure or flow rate changes, stabilising the temperature to +/- one degree C.

If you already have thermostatic equipment and are experiencing problems it is likely that the thermostatic cartridge is faulty. In this case you will need a service replacement.

(issues include: unit cuts out when in use, unit makes whistling sound during use, difficulty obtaining correct temperature, schematic diagrams, faults, lost and damaged parts)

For Mira products call 01242 262 888

For Aqualisa products call 01959 560010

For Bristan products call 01827 311345

For New Team products call 01536 264012

For Triton products call 024 7637 2222

For Sanilfo Products call 020 8842 4040

Don't hesitate to call for more advice.

This shower may not be connected directly to mains pressure water.

We suggest you look locally. If possible choose a company by recommendation. Obtain competitive quotes for the work you want done. Try to see previous works they have carried out. Don't be guided too much by price - it's quality of workmanship, reliability and service that are important.

It is advisable to ensure that your installer is fully competent and insured to perform the task. If an installer objects to you asking questions, look elsewhere.