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A.
Problems that require attention under warranty may be dealt with in several
ways. It is worth remembering though, no matter how it is deemed best to
solve a problem you remain our customer as your purchase is made through us.
We will always seek satisfaction for you.
These days manufacturers tend to underwrite the statutory guarantee offered
when you purchase a product. Because the manufacturer possesses expert
technical knowledge of your product it is often more expedient to allow them
to deal with any problem directly. For example, allowing them to make direct arrangements
for an engineer to call (should this be deemed the appropriate solution)
will shorten the chain of communication and can save an awful
lot of time. You will only require proof of purchase when reporting a fault
if you go directly to a manufacturer. A visiting engineer will either
repair, replace or make a recommendation to the manufacturer based on
findings.
If your product is faulty because of a manufacturing defect and is within
the guarantee period a manufacturer will either deal with you directly to
organise a replacement, or request you deal with us (your supplier) to make
the necessary arrangements. Misuse, excessive use, abnormal use or normal
wear and tear do not qualify for repairs or replacements under your
warranty.
All products sold by us carry a statutory minimum warranty of one year from
the date of purchase. Any variation to this (for example where a
manufacturer might offer an extended warranty whether this be free or at
extra cost) will be expressly stated in the sales particulars of the
product. Extended warranty periods (outside the Statutory minimum of 12
months) are by agreement between you and the
product manufacturer. Any claim made during an extended warranty period
(i.e. after 12 months) must be made directly with the manufacturer or their
warranty agent. We cannot deal with extended warranty issues save to help
you with proof of purchase.
If
you have a technical or warranty query you will need to speak with the customer
services department.
For Mira products call 01242
262 888
For Aqualisa products call 01959
560010
For Bristan products call
0844 701 6279
For New Team products
- New Team was absorbed by Bristan several years ago. Please contact
Bristan (see above) For Sanilfo
(and KINEDO) Products
call 020 8842 4040
For Triton products call - 02476
372222
For advice on other
products please contact us via our
Contact Page . |