Are you VAT Exempt?

Value Added Tax must normally be paid on products purchased for use in the UK. There are however some exceptions.

In the event that you contact Customs and Excise for guidance, you are advised to request that details of your call be logged and that a call reference number be given to you. (You will be able to make reference to your call and advice received should your claim be subsequently challenged.)

Products that are specifically manufactured for or adapted for use by disabled persons may be exempt from Value Added Tax (VAT).

If you are eligible you may be able to recover some or all of the VAT you pay on such products.

If you believe you are exempt from paying VAT when purchasing (for any reason) you must state this and provide documented evidence to support your claim prior to us processing your order.

We can supply 'Eligibility Declaration Forms' for you to complete on request. This is a simple statement that will accompany your order. Please don't hesitate to contact us.

If for any reason we are unable to process your order excluding VAT you will be notified. In this event, you will still be able to apply to HM Customs and Excise for a refund.

Please Note:

• Do not take eligibility for granted. H.M. Customs and Excise will seek to recover V.A.T. if it is subsequently discovered your claim is erroneous.
• Severe penalties exist for VAT evasion. Do not attempt to obtain exemption fraudulently. If you are unsure - seek guidance.
• VAT relief is only available if you (the disabled person) are the purchaser and are buying a product which has been manufactured or adapted for use by a disabled person for your own use.
• Relief is not available if you are a contractor purchasing for an installation for a disabled person, or if you are disabled and purchasing a product considered to be ordinary.

For peace of mind it is always better to seek guidance. We are more than happy to offer advice, but ultimately the discretion of H.M. Customs and Excise will prevail.